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What You Need to Know Before You Play

Using km444 means you accept the terms that govern your account, your transactions, and your access to the lobby. Availability depends on your local law and the eligible regions we operate in — including where bKash, Nagad, and Rocket are supported for account funding.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms apply to all sessionsBangladesh regions supported
km444 What You Need to Know Before You Play
CONTACT POLICY

How to Reach Us on Legal Matters

If you have a question about your account terms, wallet verification, or how our policies apply to your region, our support team handles legal and account queries directly. Reach us through any of the channels below. For wallet-related disputes — bKash, Nagad, or Rocket — include your transaction reference number so we can look it up quickly.

Live Chat Available directly from your account dashboard. Use this for urgent queries about account access, wallet verification, or transaction holds.
Email Support Send detailed legal or account queries by email. Include your registered mobile number and the relevant transaction or policy reference.
Account Help Centre Browse policy FAQs and account-specific articles from inside your account. Filter by topic — terms, wallet, or eligibility — to find answers faster.
DATA AND SECURITY

How We Handle Your Account Data and Privacy

Your account data is stored securely and accessed only for the purposes we describe in our policy. We collect the information you provide at registration — including your mobile number and linked wallet details — and we use it to verify identity, process bKash, Nagad, and Rocket transactions, and maintain your account record. We do not sell your data to third parties.

Cookie Use

We use session cookies to keep your account active during a lobby visit. Persistent cookies help us remember your language and wallet preferences across sessions.

Data Retention

Account records are retained in line with our internal policy. You can request a summary of what data we hold by contacting support with your registered mobile number.

Account Security

Login is protected by OTP verification sent to your registered mobile. If you suspect unauthorised access, change your PIN immediately and contact us via live chat.

Requesting Changes

To update your registered name, mobile number, or linked wallet, contact support directly. Wallet changes require identity verification before they take effect.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about account terms, eligibility, and data handling. If your question is not covered here, reach our support team through live chat or email.

Yes. Access depends on your local law and whether your region is eligible. We do not determine legality on your behalf — confirm this before opening an account.

No. The bKash, Nagad, or Rocket wallet linked to your account must be registered in your own name. Using another person's wallet violates our terms.

Our team will flag the discrepancy and contact you before applying the funds. Include your transaction reference number when you reply so we can resolve it quickly.

Contact support by email or live chat with your registered mobile number. We will provide a summary of the account data we hold within a reasonable time.

Change your account PIN immediately from the security settings page. Then contact us via live chat — our team can review recent login activity and secure your account.

Updated terms are posted on this page with the effective date shown. Continuing to use your account after an update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.